Conversational English

 These are the topics we are going to deal with this year:

UNIT 1: THE COMPANY

**Here you have two links that can be useful :
 - https://www.ego4u.com/en/business-english/communication/departments-jobs (departments in a company)

- https://resources.workable.com/job-descriptions/ (descriptions of the different positions in a company)

**Here are some helpful videos to help you to consolidate how to ask and give directions:
https://www.easypacelearning.com/all-lessons/english-level-2/1289-asking-for-and-giving-directions-english-lesson
http://learnenglishteens.britishcouncil.org/skills/listening/elementary-a2-listening/giving-directions

**Video showing a new employee around the office: https://www.youtube.com/watch?v=ItYDXk6_N58&t=90s

First day at the office: information you must know https://www.youtube.com/watch?v=mfunlllTF8Y

**Conversations at work https://www.youtube.com/watch?v=ZWK64diTMpM (start at 12')

Business on the phone

UNIT 2: BUSINESS ON THE PHONE 

*Useful sentences on the phone https://www.tolearnenglish.com/exercises/exercise-english-2/exercise-english-37260.php
***https://www.espressoenglish.net/telephone-english-phrases/ (very complete)

*Video teaching how to handle business conversations https://www.youtube.com/watch?v=P4Ph0Ct5HXc (after minute 7)

• phone calls https://www.youtube.com/watch?v=m-W6dXfm7YE
• Telephone etiquette https://www.youtube.com/watch?v=ka11BYoDA7s
• video teaching how to start phone conversations  (It's basic) https://www.youtube.com/watch?v=lCBF659RMtg&t=24s 2nd part https://www.youtube.com/watch?v=aDaf4-7KDkk&t=13s
• https://www.youtube.com/watch?v=m-W6dXfm7YE&t=168s (interesting tips to answer the phone)

LESSON PLANS:
https://www.linguahouse.com/en-GB/esl-lesson-plans/business-english/starting-and-ending-a-call
https://www.linguahouse.com/en-GB/esl-lesson-plans/business-english/telephone-interruptions

UNIT 3: CUSTOMER SERVICE

***Watch this interesting video to get an approach to customer service
https://www.youtube.com/watch?v=dnpMqQnt8WY 

Videos showing you how to deal with angry customers and complaints:

- https://www.youtube.com/watch?v=ACKbkmO9rLg 
* https://www.youtube.com/watch?v=3YcMtlTUN1k (good sentences to be used)

**Listening activity: https://learnenglish.britishcouncil.org/skills/listening/intermediate-b1/a-phone-call-from-a-customer

Video with an example of a customer complaint (difficult) https://www.youtube.com/watch?v=6yd35rEKXio

Reading exercise: https://www.examenglish.com/B1/b1_reading_hotel_reviews.htm

UNIT 4: THE JOB INTERVIEW

Follow the activities to become familiar with the topic:

https://www.bbc.co.uk/worldservice/learningenglish/business/getthatjob/unit4interview/page1.shtml

Best questions and answers at an interview:
https://www.youtube.com/watch?v=nhTcuUvLGOE
https://www.youtube.com/watch?v=dE5a1mmVJD4
https://www.youtube.com/watch?v=iMS16PUKwCs
https://www.youtube.com/watch?v=1mHjMNZZvFo
https://www.youtube.com/watch?v=7qWysKTS_BA

Videos of interviews

https://www.youtube.com/watch?v=dMkp40_Dr0E (a phone interview 3')
**https://www.englishblog.com/2015/11/video-the-job-interview.html#.XUVfWegzY2y (lesson plan)
https://www.youtube.com/watch?v=7qWysKTS_BA

Lesson plan to practice

https://bogglesworldesl.com/lessons/job_fair.htm

UNIT 5: BECOME AN ENTREPRENEUR

** About start-ups https://www.youtube.com/watch?v=RCa_gj8J-JM

*Learn more about what a start-up is and business models:

https://www.bplans.com/sample_business_plans.phpwhat is a start-up?
https://www.bplans.com/sample_business_plans.php

Another video: https://youtu.be/dJQn4DqzMVQ

LESSON ON STEVE JOBS

Let's learn about an extraordinary entrepreneur: Steve Jobs. First, to learn about him you can just watch the video 

https://www.youtube.com/watch?v=cPcXMpjyZiI 

or do some comprehension activities while watching it 

https://edpuzzle.com/media/6536bb69cc642940318f9a86 (complete speech)

https://edpuzzle.com/media/6387d8602e7cab414bec150a (past tenses)

Another video about entrepreneurship https://www.youtube.com/watch?v=Ihs4VFZWwn4

Finally one short video about how marketing should take into account localisation: selling condoms in Congo 

https://www.bestmarketingdegrees.org/10-awesome-ted-talks-about-marketing/

MY PROJECT PRESENTATION