AT WORK

 TRANSPORTE Y LOGÍSTICA / ADMINISTRACIÓN Y FINANZAS

DEPARTMENTS  IN A COMPANY / GIVING DIRECTIONS

**Here you have two links that can be useful :
 - https://www.ego4u.com/en/business-english/communication/departments-jobs (departments in a company)

- https://resources.workable.com/job-descriptions/ (descriptions of the different positions in a company)

**Here is a helpful video to help you to consolidate how to ask and give directions:
http://learnenglishteens.britishcouncil.org/skills/listening/elementary-a2-listening/giving-directions
Some map exercises to practise:

- https://www.liveworksheets.com/w/en/english-second-language-esl/1591529

- https://www.liveworksheets.com/w/en/english-second-language-esl/85959

**Video showing a new employee around the office: https://www.youtube.com/watch?v=ItYDXk6_N58&t=90s

First day at the office: information you must know https://www.youtube.com/watch?v=mfunlllTF8Y

**Conversations at work https://www.youtube.com/watch?v=ZWK64diTMpM (start at 12')

AT THE OFFICE 

OFFICE  VOCABULARY: Here you have some links to get familiar with 

- https://www.youtube.com/watch?v=KxBGONGNIh4 (vocabulary about office supplies)

- http://www.esolcourses.com/topics/at-the-office.html (vocabulary and exercises)

ADMINISTRATIVE ASSISTANT RESPONSABILITIES

- * Video explaining the role of a secretary  https://www.youtube.com/watch?v=uB-0AykgioI 

**https://www.youtube.com/watchv=olLNOM5qBJA&index=4&list=PLVAlY7wMaYOqGVgX6ULdSmHul_tUhNfDc

Office procedures lesson plan:

https://www.onestopenglish.com/business-lesson-plans/business-basics-office-procedures/553176.article (listening comprehension using the audio file)

Examples of letters requesting QUOTES: http://howtowritealetter.net/letter-of-quotation.ht

SHIPPING AND INTERNATIONAL TRADE DOCUMENTS

A video explaining important terms related to freight shipping https://www.youtube.com/watch?v=4qAkWPwXhDQ

Definition of a sourcing company: https://www.cosmosourcing.com/blog/2018/5/19/what-is-a-sourcing-company

First, we are going to deal with the basic documents you should be familiar with:

https://www.shippingsolutions.com/blog/documents-required-for-international-shipping

If you are into the export/import business you may be in need of a key person in this trade: the clearing and forwarding agent. You can find what the role of this person is on this link:

https://medium.com/@bdalogistical11/what-do-clearing-and-forwarding-agents-do-44ef4660701b

Incoterms 

https://www.shippingsolutions.com/blog/beginners-introduction-to-incoterms

https://iccwbo.org/publication/incoterms-2020-practical-free-wallchart/

Customs Clearance Process 

https://www.easyship.com/blog/explaining-the-customs-clearance-process

CUSTOMER SERVICE

Videos showing you how to deal with angry customers and complaints:

- https://www.youtube.com/watch?v=ACKbkmO9rLg 
* https://www.youtube.com/watch?v=3YcMtlTUN1k (good sentences to be used)

**Listening activity: https://learnenglish.britishcouncil.org/skills/listening/intermediate-b1/a-phone-call-from-a-customer

Video with an example of a customer complaint (difficult) https://www.youtube.com/watch?v=6yd35rEKXio

Reading exercise: https://www.examenglish.com/B1/b1_reading_hotel_reviews.htm

BUSINESS CORRESPONDENCE

Samples of delivery notes https://www.template.net/free/delivery-note/ 
Samples of orders https://www.writeexpress.com/orders07.html

Exercises to practice formal letters 

https://test-english.com/writing/b2/a-formal-letter-of-complaint-tips-examples-exercises/

https://test-english.com/writing/b2/formal-email-letter-asking-information/ (very good)

Business communication

https://www.myenglishteacher.eu/blog/email-templates-for-business-communication/ (hard to follow because it has plenty of ads)

https://blog.appsumo.com/business-email-examples/

https://templatelab.com/professional-email-examples/#google_vignette

Here there are a lot of examples of letters:

https://templatelab.com/professional-email-examples/  

VOCABULARY

Glosario de términos administrativos y financieros 

https://traduliterata.wordpress.com/servicios/glosarios/glosario-de-terminos-financieros-y-bursatiles-espanol-ingles/

 

Glosario de términos logísticos 

https://www.transferex.com/web/htm_en/diccionario_esp_eng.pdf

Glosario para transporte marítimo 

https://traduliterata.wordpress.com/servicios/glosarios/glosario-de-terminos-de-derecho-y-transporte-maritimo-ingles-espanol/

Video transporte internacional 

https://www.youtube.com/watch?v=xDzWPzTPAvg

Palabras clave para el comercio internacional 

https://www.diariodelexportador.com/2016/09/glosario-de-palabras-clave-en-ingles-y.html

DAM (Diseño de Aplicaciones Multiplataforma)

How much do you know about these tools?

https://www.xcubelabs.com/blog/building-cross-platform-applications-with-cross-platform-development-tools/

Share videos and other materials in this padlet

https://padlet.com/isabelgd/let-s-share-d8n9hqbkve0ssfze

MANTENIMIENTO ELECTRÓNICO

DRONES

** Let's learn the basics about drones and their components

https://umilesgroup.com/en/what-are-the-parts-of-a-drone-full-list/

* Some interesting videos:

- https://www.youtube.com/watch?v=uqYmVuhIO4A 

- https://www.youtube.com/watch?v=1GNwMhPwFiE

ELECTRONICS

Videos:

**https://fw-vilos.ivytech.edu/ivy/indt205.php

Material

https://www.english4it.com/module/core/unit/21

https://open.vhb.org/course/view.php?id=175