Conversational English

 


These are the topics we are going to deal with this year:

UNIT 1: DESCRIBING EVENTS

UNIT 2: THE COMPANY

Resultado de imagen de management hierarchy

**Here you have two links that can be useful :
 - https://www.ego4u.com/en/business-english/communication/departments-jobs (departments in a company)
https://resources.workable.com/job-descriptions/ (descriptions of the different positions in a company)

UNIT 3: GIVING DIRECTIONS AND INSTRUCTIONS
**Here are some helpful videos to help you to consolidate how to ask and give directions:
https://www.easypacelearning.com/all-lessons/english-level-2/1289-asking-for-and-giving-directions-english-lesson
http://learnenglishteens.britishcouncil.org/skills/listening/elementary-a2-listening/giving-directions

**Video showing a new employee around the office: https://www.youtube.com/watch?v=ItYDXk6_N58&t=90s

First day at the office: information you must know https://www.youtube.com/watch?v=mfunlllTF8Y

**Conversations at work https://www.youtube.com/watch?v=ZWK64diTMpM (start at 12')

Business on the phone

UNIT 4: BUSINESS ON THE PHONE 


*Video teaching how to handle business conversations https://www.youtube.com/watch?v=P4Ph0Ct5HXc (after minute 7)



UNIT 5: CUSTOMER SERVICE



***Watch this interesting video to get an approach to customer service
https://www.youtube.com/watch?v=dnpMqQnt8WY 

Videos showing you how to deal with angry customers and complaints:

Video with an example of a customer complaint (difficult) https://www.youtube.com/watch?v=6yd35rEKXio


UNIT 6: THE JOB INTERVIEW



Videos of interviews

Lesson plan to practice

UNIT 7: BECOME AN ENTREPRENEUR

*Learn more about what a start-up is and business models:
LESSON ON STEVE JOBS
Let's learn about an extraordinary entrepreneur: Steve Jobs. First, to learn about him you can just watch the video 
or do some comprehension activities while watching it 

Another video about entrepreneurship https://www.youtube.com/watch?v=Ihs4VFZWwn4

Finally one short video about how marketing should take into account localisation: selling condoms in Congo 





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